FAQS

FAQS

1. How far ahead of time do I need to order my dress? And how much is the shipping cost?
2. What should I do if I want to cancel an order or return a dress?
3. Can I change the style/ fabric/ length of the dress I want to order?
4. Would my dress color be exactly the same as the one I have seen on your website?
5. Could I customize the dress if the standard size can’t work?
6. What if I need to alter the dress, is there any size buffers or allowance?
7. What does made-to-order mean?
8. What is the tailoring time for my made-to-order dress?
9. Can I change my size after I placed my order?
10. How to check my dress' tailoring status?
11. Can I request color samples or color swatches?
12. Do you have any Australia standard size chart?
13. I tried standard size 8 wedding dress in a local shop, does that match your size 8?
14. Where can I add the special requests, such as the belt color?
15. What if I can't find the color I like in the color chart, can I choose the color in the original pictures?
16. How could you tailor dresses with the length of mini/short, knee-length, tea-length and ankle-length when you just collect a hollow to floor measurement?
17. Which kind of zipper will I have in my dress, visible ones or invisible ones?


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